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Wirex Review

Last Updated on January 31, 2024

James Headshot
Written by
Adam Headshot
Edited by
Wirex logo
Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.
Visit Wirex

The Bottom Line Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Wirex stands out as an innovative solution for those seeking to merge the convenience of a digital payment platform with the benefits of a cryptocurrency exchange. Its unique features like the Wirex Visa and proprietary token, the Wirex Token, underscore its commitment to enhancing the crypto user’s financial experience.

As the platform continues to evolve, it holds the potential to shape the future of crypto payments and banking.

Table of Contents
Disclaimer: This is not a validation of cryptocurrency or any particular provider, service, or product. It should not be taken as advice to engage in trading or use any services. Please check our terms and conditions.


  • Supports multiple cryptocurrencies
  • Offers a Visa card for cryptocurrency spending
  • Enables fiat currency exchange alongside crypto
  • Provides strong security features
  • Offers rewards through its Cryptobacku2122 program


  • Higher fees compared to some other exchanges
  • Limited customer support options
  • Account verification can be slow
  • Limited advanced trading features for professional traders
  • Some users report issues with account locking and funds access

Quick Summary

Headquarters Location Liverpool, UK
Fiat Currencies Supported USD, AUD, GBP, CAD, EUR, NZD + 12 others
Total Supported Cryptocurrencies 58+
Trading Fees 1.50%
Deposit Methods Bank Transfer, Debit Card, Credit Card, Cryptocurrency
Support Facebook, Twitter, Instagram, Help Center Articles, Support Ticket
Mobile App Yes - iOS, Android

Welcome to our comprehensive review of Wirex, a digital payment platform that aims to bridge the gap between traditional currencies and cryptocurrencies. This platform claims to offer a seamless experience for users looking to engage with digital assets, so let’s delve into what Wirex has to offer.

Wirex homepage

Wirex continues to make strides in the financial industry by providing an innovative platform that simplifies the interaction between digital and traditional currencies. Their commitment to a seamless experience is evident as they constantly update and enhance their offerings to meet the evolving needs of crypto users.

The evolution of Wirex is a testament to the platform’s adaptability and foresight in the fast-paced world of digital finance.

About Wirex

Wirex began its journey with a vision to make cryptocurrencies accessible to everyone, everywhere. Founded by Pavel Matveev and Dmitry Lazarichev in 2014, the company is headquartered in London, with additional offices in Kiev, Tokyo, and Atlanta.

The platform’s growth has been noteworthy, especially with the release of the Wirex Card, which allows customers to perform everyday purchases using cryptocurrencies. Their service extends to over 130 countries, gaining a strong user base among crypto enthusiasts and those who favour digital currencies for transactions.

Wirex features

Since its inception, Wirex has navigated the tumultuous waters of the crypto industry, which has seen significant shifts in market trends and regulatory landscapes. Their journey reflects an ability to adapt and innovate in response to challenges such as shifts in regulatory policies in different jurisdictions, including the stringent standards set by the Financial Conduct Authority in the UK and the Bank of Lithuania.

The company has also expanded its reach by engaging with markets in Hong Kong and the Czech Republic, where digital finance is rapidly gaining traction.

Wirex has a number of active social profiles including Facebook, Twitter, Instagram, LinkedIn, Discord, Reddit, TikTok and YouTube.

Wirex has a mobile app on both the Apple App Store and Google Play.

Wirex Supported Cryptocurrencies

Wirex supports trading on over 58 cryptocurrencies on their platform. This exchange currently supports 18 of the top 30 market cap cryptocurrencies.

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether USDt (USDT)
  • BNB (BNB)
  • Solana (SOL)
  • XRP (XRP)
  • Cardano (ADA)
  • Dogecoin (DOGE)
  • Avalanche (AVAX)
  • TRON (TRX)
  • Chainlink (LINK)
  • Polkadot (DOT)
  • Polygon (MATIC)
  • Toncoin (TON)
  • Shiba Inu (SHIB)
  • Uniswap (UNI)
  • Bitcoin Cash (BCH)
  • Litecoin (LTC)
  • Internet Computer (ICP)
  • Dai (DAI)
  • Immutable (IMX)
  • Aptos (APT)
  • Ethereum Classic (ETC)
  • Cosmos (ATOM)
  • Stacks (STX)
  • Filecoin (FIL)
  • NEAR Protocol (NEAR)
  • Kaspa (KAS)

View all cryptocurrencies Wirex supports

  • 1INCH
  • AAVE
  • ADA
  • ATOM
  • AVAX
  • AXS
  • BAL
  • BAT
  • BCH
  • BNT
  • BTC
  • CHZ
  • COMP
  • CRV
  • DAI
  • DOGE
  • DOT
  • ENJ
  • EOS
  • ETH
  • EURS
  • FTT
  • GLM
  • GRT
  • IOST
  • KNC
  • KSM
  • LINK
  • LRC
  • LTC
  • MANA
  • MKR
  • OMG
  • OXT
  • QNT
  • REP
  • SAND
  • SHIB
  • SNT
  • SNX
  • SOL
  • TUSD
  • UMA
  • UNI
  • USDC
  • USDP
  • USDT
  • WXT
  • XLM
  • XNO
  • XRP
  • XSGD
  • XTZ
  • YFI
  • ZRX

Trading Experience

Wirex strives to offer a trading experience that is both intuitive for newcomers and comprehensive for seasoned traders. The platform allows for the exchange of popular cryptocurrencies and traditional currencies, providing tools and features that facilitate a smooth trading process.

Crypto enthusiasts appreciate the ease with which they can exchange cryptocurrencies and manage their assets within the platform.

The trading experience on Wirex caters to a broad spectrum of users, from those new to the crypto space to veteran traders looking for efficiency and reliability. The platform’s design considers the intricacies of trading, offering a suite of crypto services that include real-time charting tools, competitive exchange rates, and a variety of cryptocurrencies to trade.

The inclusion of features like the native Wirex Token further enriches the trading experience by providing additional benefits to users.

Wirex exchange marketing

Wirex Fees

Wirex prides itself on its transparent fee structure, which is designed to accommodate a wide range of transactions without imposing hefty costs. They take a unique approach by combining competitive exchange rates with various fees that apply to different services, such as ATM withdrawals and monthly card maintenance.

The fee model is crafted to provide value while maintaining the platform’s robust infrastructure.

Wirex’s fee structure aims to strike a balance between accessibility and sustainability of the service it provides. The transparency of their fees helps users manage their finances without the anxiety of hidden charges.

This approach has been crucial in building trust and loyalty amongst their customer base. Fees such as ATM withdrawal fees and monthly card maintenance fees are set with a view to maintain the platform’s infrastructure while empowering users to make informed financial decisions.

Type Fee
Deposit Fee (Bank Transfer) 0%
Deposit Fee (Credit/Debit Card) 0%
Trading Fee 1.50%
Withdrawal Fee (Bank Transfer) 0%

Security - Is Wirex Safe?

Security is paramount in the digital payment and crypto service industries, and Wirex understands this well. They boast a range of security features including two-factor authentication, robust security measures for card issuance, and cold storage for crypto assets.

Additionally, Wirex is known for adhering to a high standard of regulatory compliance, having obtained a license from the Financial Conduct Authority in the UK.

The security measures implemented by Wirex go beyond the standard protocols seen in the cryptocurrency exchanges. With a strong emphasis on safeguarding customer funds and information, the platform utilises cutting-edge technology to ensure that assets are protected from unauthorized access.

The implementation of two-factor authentication and cold storage solutions underscore their proactive stance on security. Wirex’s dedication to maintaining a secure environment echoes the importance the crypto industry places on trust and reliability.

Wirex Customer Support

The Wirex customer support team is acknowledged for their dedication to assisting customers. Users can contact support via email address or the platform’s internal support system.

While the responsiveness may vary, there’s a consensus among users that Wirex provides adequate support and strives for a positive customer service experience.

Wirex’s customer support framework is structured to provide timely and helpful assistance to its users. With the prevalence of mixed reviews in the crypto industry, customer support services become a critical touchpoint for users seeking assistance or clarification.

The dedication of the Wirex customer support team, which often communicates through email, is a reflection of their commitment to delivering a positive customer service experience and offering responsive support in a timely manner.

Wirex support

Wirex Support Channels

  • Facebook
  • Twitter
  • Instagram
  • Live Chat
  • Help Center Articles
  • Support Ticket

How to Sign Up on Wirex

  1. Create Account - Visit the Wirex website and fill out the create account form. You'll need to include a valid email, set your password and type in other details like your phone number and name.
  2. Verify Account - Confirm your email, you should get an email asking you to verify your account creation.
  3. Transferring Funds - Once your account has been verified, you'll be able to deposit using the deposit methods listed below.
  4. Start Trading Crypto - That's it! You should now have everything in place to start trading.

Deposit Methods

  • Bank Transfer
  • Debit Card
  • Credit Card
  • Cryptocurrency
  • Paypal
  • Apple Pay
  • Google Pay

Wirex Alternatives

Binance logo


Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies

Trading Fees

Fiat Currencies Supported
USD, GBP, CAD, EUR, NZD + 78 others

Visit Binance
Kraken logo


Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies

Trading Fees
0.06% - 0.16%

Fiat Currencies Supported
USD, AUD, GBP, CAD, EUR + 1 other

Visit Kraken
OKX logo


Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies

Trading Fees
0.06% - 0.10%

Fiat Currencies Supported
USD, AUD, GBP, CAD, EUR, NZD + 85 others

Visit OKX

Final Thoughts

In summary, Wirex presents itself as a dynamic player in the crypto industry, offering a suite of services that cater to the modern digital asset user. With its innovative Wirex Card and a focus on integrating cryptocurrencies into everyday life, it holds a certain appeal for those looking to utilise digital assets alongside traditional currencies.

Wirex FAQs

Yes, Wirex is a legitimate company operating in the digital payment platform space. Founded by Pavel Matveev and Dmitry Lazarichev in 2014, Wirex offers a Wirex Card, which is a Visa debit card that allows customers to make everyday purchases using cryptocurrencies and traditional currencies.

The company emphasizes security with robust security measures such as two-factor authentication (2FA) and cold storage for crypto assets. Wirex adheres to regulatory compliance standards, is headquartered in Hong Kong, and operates in various countries, allowing users to engage in trading and exchange cryptocurrencies on its platform.

Customers can also earn crypto rewards through its Cryptoback™ Rewards program for card spending. The Wirex Token (WXT), a native token, offers additional benefits like reduced fees.

To withdraw funds from your Wirex account, you can transfer money to an external wallet or bank account, make ATM withdrawals using the Wirex Card, or spend your funds directly with the card. The process involves logging into your Wirex account, selecting the amount of money you wish to withdraw, and choosing your withdrawal method.

Remember that there may be a fee structure associated with different types of withdrawals, such as ATM withdrawal fees or card fees. Ensure that your account has gone through the necessary verification process for security reasons.

For any assistance, Wirex customer service can provide guidance.

Yes, Wirex requires an identity verification process to comply with financial industry regulations and ensure the security of its customers and their funds. This process includes providing a government-issued ID, and potentially additional documents, to prevent fraud and maintain a secure trading environment.

The requirements for the identity verification process might vary depending on your region due to differing regulatory compliance standards.

To withdraw money from Wirex, you have several options. You can transfer funds to an external wallet or bank account, use the Wirex Visa card for ATM withdrawals, or spend the funds directly with merchants accepting Visa.

The withdrawal process typically involves selecting the amount you wish to withdraw within your daily limit, choosing the withdrawal method, and confirming the transaction. Be aware of any withdrawal fees, card fees, and the exchange rate applied to the transactions.

Confirm the details via email if required, and use two-factor authentication for an added layer of security.

The Wirex Card incorporates multiple security features to protect customers’ funds and data. It uses industry-standard security measures such as two-factor authentication (2FA), robust security measures in the transaction process, and cold storage for crypto assets to reduce the risk of unauthorized access.

The card also allows users to instantly freeze and unfreeze their card details through the app if they suspect any fraudulent activity. However, like all financial platforms and products, it is important for users to use the card responsibly and to be vigilant of their card and account security.

Yes, the Wirex Visa card enables card holders to perform ATM withdrawals worldwide, subject to daily withdrawal limits and potentially an ATM withdrawal fee. This allows users to access their funds in both cryptocurrencies and traditional currencies, providing them with flexibility for cash withdrawals.

As with any financial transactions, it’s advisable to be aware of the ATM fees and the exchange rates that may apply.

Yes, you can receive money on Wirex from both external cryptocurrency wallets and traditional bank accounts using the Wirex app. To receive funds, you typically need to provide the sender with your Wirex wallet address for cryptocurrencies or your account details for traditional currencies.

The platform supports a variety of cryptocurrencies and traditional currencies, allowing for a seamless experience when transferring assets to your Wirex account. Always ensure that you follow the security protocols, such as two-factor authentication, when receiving funds to safeguard your assets.

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At Crypto Head we use a rigorous research and rating process to assess each platform. Our star rating system is out of 5 stars and is designed to condense a large amount of information into an easy-to-understand format. You can read our full methodology and rating system for more details.

About The Authors

James Headshot
Written by

Crypto Technical Writer

James Page, previously the lead writer at Crypto Head and a registered psychologist, brings a unique perspective to the world of blockchain and cryptocurrency.

His extensive experience in the industry and ability to present complex concepts in an understandable manner make his articles a valuable resource for readers seeking to navigate the ever-evolving crypto landscape.

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Edited by

Co-Founder / Managing Editor

Adam Morris, the co-founder of Crypto Head and a respected crypto expert, offers insightful commentary and analysis on cryptocurrency, NFTs, and the evolving digital landscape.

His extensive experience and features in top-tier publications like Forbes and CNN underscore his deep understanding of the crypto world and its future potential.

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