Privacy Policy

Effective from: 1/12/2023. Last Updated 09/01/2023.

1. Introduction

   This Privacy Policy (the “Policy”) governs the relationship between Crypto Head Pty Ltd (“We”, “Our” or “Us”) and its Users (“User”, “You” or ”Your”) on the use of the website, located at cryptohead.io. (“Website”). It describes how We collect, use and disclose Personal Information that We obtain from Users.
   For the purposes of this Policy and associated Website Terms and Conditions at: https://cryptohead.io/terms-and-conditions/, “Personal information” is information or an opinion about a reasonably identifiable individual. We do not consider Personal Information to include information that has been anonymised so that it does not identify a specific user.

2. Consent

   By providing Personal Information to Us as a User and by Your continued use of Our Website, You provide and acknowledge that You have read this Privacy Policy and hereby provide Your informed consent to Our collection, use and disclosure of Your Personal Information in accordance with this Policy and associated Website Terms and Conditions at: https://cryptohead.io/terms-and-conditions/.

3. Information We Collect

   • (a) We collect:
     • (i) the e-mail addresses of those who communicate with Us via email or submit a form including their email;
     • (ii) aggregate information concerning what pages Users access or visit;
     • (iii) information given by User;
     • (iv) information related to Your use of the Website such as:
     • (A) IP address;
     • (B) device ID;
     • (C) geographic location; and
     • (D) date and time of Your request, and any other information that You might provide voluntarily or any information that we may reasonably require in the provision of the products and/or services through our Website from time to time.

4. Why We collect information

   If We deal with You as a User of Our Website, we may collect Your Personal Information. We do not collect Personal Information unless it is reasonably necessary for, or directly related to, one or more of the functions we carry out, including Your use or access of Our Website.

5. How We collect Your Personal Information

   • (a) We collect Your Personal Information in a few different ways including:
     • (i) When you visit Our Website. When you visit Our Website, We collect information sent to Us by Your computer, mobile phone, or other access device. This information may include Your IP address, browser type, operating system, and other device characteristics or identifiers.
     • (ii) When you interact with Our Website. When you interact with Our Website, We may collect information about Your activities on Our Website. We may also collect information about Your computer or other access device for reasonable purposes as required or permitted under the prevailing laws and regulations.
     • (iii) To protect against fraud and misuse. We may collect information about Your use and interaction with Our Website to help protect against fraud and misuse of Your Personal Information. For example, We may evaluate Your computer, mobile phone, or other access device to identify any malicious software or activity that may affect the availability of Our services.
     • (iv) Other ways. We may also collect additional information from or about you in other ways, such as interactions with Our support team.

6. How We use Your Personal Information

   • (a) We collect and use Your Personal Information for the following purposes, to:
     • (i) Communicate with you. We use Your Personal Information to communicate with you, such as sending you updates, and alerts;
     • (ii) Protect Our Users and the Website from fraud and other illegal activities. We use Your Personal Information to protect Our Users and the Website from fraud and other illegal activities, such as screening for suspicious activity and enforcing Our terms of service; and
     • (iii) Improve Our Website. We use Your Personal Information to improve Our Website, such as developing new features, fixing bugs, and measuring the effectiveness of Our Content and for other purposes as to improve Our Content.

7. How We share Your Personal Information with other parties

   • (a) To the extent permitted by applicable laws, We may reasonably share Your Personal Information and You consent to Our transmission of Your Personal Information with:
     • (i) Service providers under contract who help with parts of Our business operations.
     • (ii) Affiliate organisations which We associate with.
   • (b) Law enforcement, government officials, or other third-parties when:
     • (i) We are compelled to do so by a subpoena, court order or similar legal procedure; or
     • (ii) We believe in good faith that the disclosure of Personal Information is necessary to prevent physical harm or financial loss; or
     • (iii) We report suspected illegal activity or to investigate violations of Our Terms and Conditions; or
     • (iv) other third-parties with Your consent or direction to do so.

8. Our commitment to Your Privacy

   We will not sell or rent any of Your Personal Information to third-parties for their marketing purposes and only share Your Personal Information with third-parties as described in this Policy.

9. How We use Your aggregate information

   We may collect, process, analyse and share aggregate or de-identified information about users with third parties and publicly for Content development, marketing, advertising, research or similar purposes.

10. How we protect and store your Personal Information

11. Storage

    We store your personal information in a number of ways including:

    • • online hosting server at Kinsta Inc.; and/or
    • • in the cloud.

    This may include storage on Our behalf by third party service providers. See our comments below about how we protect your personal information.

12. Protect

    We take all reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure. These include:

    • • using appropriate information technology and processes;
    • • restricting access to your personal information to our employees and those who perform services for us who need your personal information to do what we have engaged them to do;
    • • protecting paper documents from unauthorised access or use through security systems we deploy over our physical premises;
    • • using computer and network security systems with appropriate firewalls, encryption technology and passwords for the protection of electronic files;
    • • securely destroying or “de-identifying” personal information if we no longer require it subject to our legal obligations to keep some information for certain prescribed periods; and
    • • requesting certain personal information from you when you wish to discuss any issues relating to the products and services we provide to you.

    Whilst we take reasonable measures, no data transmission over the Internet can be guaranteed as fully secure and accordingly, we cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information over the Internet at your own risk.

13. Your rights

14. To access, edit, update or delete

    You can access, edit, update or delete Your Personal Information We have collected at any time by contacting Us per clause 14 below. We will respond to Your request within a reasonable period of time, but no later than the time period required by all applicable laws.

15. Circumstances in which We may not be able to accommodate Your request

    • (a) Please note to the maximum extent permitted by applicable law, that notwithstanding the foregoing, there may be circumstances in which We are unable to accommodate a request to edit, update, access, or delete Personal Information. This includes but is not limited to:
      • (i) any basis where such request can be denied under applicable law;
      • (ii) where We need to retain the information to comply with federal, state, or local laws or for accounting or tax purposes;
      • (iii) where We need to comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
      • (iv) where We need to cooperate with law enforcement agencies concerning conduct or activity that the business, service provider, or third party reasonably and in good faith believes may violate federal, state or local laws;
      • (v) where We need to retain information to exercise or defend legal claims; and
      • (vi) where the information contains legal privilege or proprietary information of another party; or where complying with the request would compromise others’ privacy or other legitimate rights.
    • (b) If We determine that We cannot respond to any request in any particular instance, We will provide You with an explanation of why that determination has been made and a contact point for any further inquiries.

16. Complaints

17. Lodge a Complaint to Us

    Should You wish to raise a concern about Our use of Your information (and without prejudice to any other rights You may have), please reach out to legal@cryptohead.io. If Our reply is not satisfactory, You have the right to raise a concern with Your local supervisory authority, depending on where You are located.

18. Lodge a Complaint to the supervisory authority

    In Australia, the relevant data protection authority is the Office of the Australian Information Commissioner (OAIC), and complaints may be made through their website at www.oaic.gov.au.

19. Use of Cookies

    • (a) We use cookies, pixel tags or other tracking mechanisms to enhance Your User experience, provide Users access to Our Website, and understand how Our Users use Our Website so We can make improvements. To enable Our systems to recognise Your browser or device and to provide Our services to you, We use cookies.
    • (b) We use these technologies to:
      • (i) recognise You as a User when You access Our Website;
      • (ii) customise Our Website, content, and advertising;
      • (iii) keep track of Your preferences;
      • (iv) measure Content effectiveness; and
      • (v) collect information about Your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.

20. Third Party Cookies

    You may encounter Our cookies or pixel tags on websites that We do not control. For example, if You view a web page created by a third-party or use an application developed by a third-party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third-parties may place cookies or pixel tags that are not subject to Our control and Our Policy does not cover their use.

21. Affiliate and/or Other Links

    • Subject to 12(b) below, from time to time, the Website may contain links to other websites owned by affiliated or other entities. When You click on these links, You enter another website. We are not responsible for the content, operation or privacy practices of such websites. Use of such websites will be subject to those sites’ terms of use, not Ours. Unless expressly stated, We are not agents for those websites, nor are We authorised to make representations for them.
    • We use affiliate programs for monetization or store credit, which means when Users click on links to websites that We have reviewed in Our posts and avail of a service provided by this Affiliate, this can result in a commission that is credited to us. Please see Our Affiliate Disclosure policy located here [insert] for more information.

22. Changes to this Policy

    • This Policy is current as of the Effective Date set out above. We may change Our Policy from time to time, so please be sure to check periodically. Any changes to this Policy will be notified by posting an updated Policy on the Website.
    • We encourage you to periodically review our Privacy Policy for any changes.
    • If You have any questions or concerns about this Policy, please do not hesitate to contact us.

23. Contact

    Crypto Head PTY LTD Data Controller

    data@cryptohead.io