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Crypto.com Review

Last Updated on June 4, 2024

James Headshot
Written by
Adam Headshot
Edited by
Crypto.com logo
3.27
Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.
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The Bottom Line Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Crypto.com is a cryptocurrency exchange that offers a wide range of services, including a crypto wallet, Visa card, and access to DeFi. Fees on Crypto.com vary depending on several factors, such as transaction type and volume of trade, with rewards and discounts available for users who stake the platform’s native token, CRO.

While Crypto.com has powerful security measures, it has received criticism for poor customer service. This issue highlights the need for improved responsiveness and support.

Table of Contents
Disclaimer: This is not a validation of cryptocurrency or any particular provider, service, or product. It should not be taken as advice to engage in trading or use any services. Please check our terms and conditions.

Pros

  • Offers a wide range of cryptocurrencies
  • Provides a Visa card with cashback rewards
  • Staking options available for various tokens
  • Includes advanced trading features
  • Operates in many countries worldwide

Cons

  • Has experienced security breaches in the past
  • Higher fees compared to some other exchanges
  • Complicated fee structure for new users
  • Customer support can be slow to respond
  • Limited educational resources for beginners

Quick Summary

Headquarters Location International
Fiat Currencies Supported USD, AUD, GBP, CAD, EUR, NZD + 19 others (some through third party apps)
Total Supported Cryptocurrencies 361+
Trading Fees 0.07% - 0.08%
Deposit Methods Bank Transfer, Debit Card, Credit Card, Cryptocurrency, Paypal, Apple Pay
Support Facebook, Twitter, Instagram
Mobile App Yes - iOS, Android

Crypto.com is a decentralized exchange designed to accommodate newcomers and seasoned investors.

Crypto.com homepage

As one of the most popular cryptocurrency exchanges, Crypto.com provides a platform for users to perform various crypto transactions, such as buying and selling cryptocurrencies, making payments, earning rewards, and participating in Supercharger events.

Despite the platform’s security features, Crypto.com has faced scrutiny due to incidents like the security breach in 2022, in which unauthorized withdrawals were made from user accounts. Promptly after this incident, the company reassured clients regarding their insurance coverage and strengthened existing security measures further.

About Crypto.com

Crypto.com provides traders with an extensive array of crypto assets, including leading cryptos such as Bitcoin. This feature allows users to perform diverse trading strategies and invest in cryptocurrencies, from well-known ones like Ethereum to not-so-popular altcoins.

Crypto.com also delivers a secure exchange to prevent risks associated with cryptojacking and other crypto scams.

Crypto.com features

For all these reasons, Crypto.com is an attractive option for crypto traders looking for a trustworthy venue to manage their cryptocurrency transactions.

Crypto.com has a number of active social profiles including Facebook, Twitter, Instagram, LinkedIn, Discord, Reddit, Telegram and YouTube.

Crypto.com has a mobile app on both the Apple App Store and Google Play.

Crypto.com Supported Cryptocurrencies

Crypto.com supports trading on over 361 cryptocurrencies on their platform. This exchange currently supports 24 of the top 30 market cap cryptocurrencies.

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether USDt (USDT)
  • BNB (BNB)
  • Solana (SOL)
  • USDC (USDC)
  • XRP (XRP)
  • Dogecoin (DOGE)
  • Toncoin (TON)
  • Cardano (ADA)
  • Avalanche (AVAX)
  • Shiba Inu (SHIB)
  • TRON (TRX)
  • Chainlink (LINK)
  • Polkadot (DOT)
  • Bitcoin Cash (BCH)
  • Uniswap (UNI)
  • NEAR Protocol (NEAR)
  • Polygon (MATIC)
  • Litecoin (LTC)
  • Dai (DAI)
  • UNUS SED LEO (LEO)
  • Pepe (PEPE)
  • Internet Computer (ICP)
  • Ethereum Classic (ETC)
  • Kaspa (KAS)
  • Monero (XMR)
  • Aptos (APT)
  • Hedera (HBAR)
  • Render (RNDR)

Download full list of cryptocurrencies Crypto.com supports

Trading Experience

The Crypto.com mobile application serves as the gateway for using its offerings. The app carries various functionalities, such as a cryptocurrency wallet, a fiat currency wallet, a Visa-branded card, payment options, an investment returns opportunity, and a Supercharger feature.

The app is completely free and compatible with Android and iOS platforms. To create an account, you must download the app, register using your email address, and set up a password.

Upon successful registration, you must complete Know Your Customer (KYC) verification by submitting personal details for identity confirmation. After KYC verification, you must enhance security by creating a six-digit passcode to protect your account.

The app lets users track their investment progress and adjust their portfolio balances. You can also spread out investments to reduce risk and customize asset distribution based on your personal risk preferences and financial objectives.

By offering these capabilities in its system, the Crypto.com app ensures that individuals are provided with tools to invest money and handle those investments.

Crypto.com exchange marketing

Crypto.com Fees

Trading fees at Crypto.com are determined by two main elements: the user’s trading volume and their CRO staking status. Initially, users who do not stake the platform’s proprietary token, CRO, incur a base trading fee rate. This rate can be reduced for those engaging in higher volumes of trade.

It should be noted that on Crypto.com, there are no hidden per-trade charges when you deposit or withdraw crypto. This promotes transparent pricing for users actively trading on their system.

Type Fee
Deposit Fee (Bank Transfer) 0%
Deposit Fee (Credit/Debit Card) 2.99%
Trading Fee 0.07% - 0.08%
Withdrawal Fee (Bank Transfer) 0%

Crypto.com supports a range of different cryptocurrencies with varying withdrawal fees. When looking at Bitcoin, their withdrawal fee is 0.0006 BTC. The average across all other exchanges that we've reviewed is 0.000414 BTC. This means Crypto.com charges above the industry average by 45.01%. This is worth noting because it likely means they are also charging higher fees and spreads across all cryptocurrencies on their platform.

Crypto.com has a maker/taker fee schedule which you can see below.

Level 30D Spot Trading Volume (USD) Maker Taker
Level 1 < $250,000 0.075% 0.075%
Level 2 ≥ $250,000 0.070% 0.072%
Level 3 ≥ $1,000,000 0.065% 0.069%
Level 4 ≥ $5,000,000 0.060% 0.065%
Level 5 ≥ $10,000,000 0.000 0.050%

Security - Is Crypto.com Safe?

Using a Zero Trust, Defence in Depth strategy, Crypto.com maintains an ongoing assessment of its security readiness across all systems.

In the following sections, we’ll explore Crypto.com’s defenses and provide a guide on how to stop unauthorized access attempts.

Multi-Layered Protection

Crypto.com utilizes Multi-Factor Authentication (MFA) to safeguard user accounts against unauthorized access. The two factor authentication methods integrated for verification include passwords, biometric identifiers, email confirmation, phone number validation, and authenticator applications.

The platform has numerous security certifications and complies with high security and privacy protocols following thorough third-party evaluations. Crypto.com also integrates secure practices throughout its software development lifecycle, including peer reviews and static/dynamic code analyses, which help establish a safe and reliable codebase.

Preventing Unauthorized Access

Crypto.com advises its users to adopt certain practices to boost their email account protection. Users should create accounts with distinctive email addresses to defend themselves against phishing attempts. They should also maintain confidentiality in their credentials to avoid unauthorized entry into their accounts. They should also refrain from jailbreaking or rooting devices they use to access crypto services.

For even greater account safety, Crypto.com advocates utilizing additional tools like imposing a 24-hour Withdrawal Lock and requiring mandatory email verification when adding new withdrawal addresses.

Crypto.com Customer Support

Crypto.com’s user satisfaction for crypto transactions appears unsatisfactory. This low score reflects customers’ frequent grievances regarding inadequate communication and often unaddressed problems by the customer support team.

Users have reported overall poor customer service for their crypto transaction needs. While Crypto.com does offer a help page, email, and live chat as support channels, the reported inadequacies in customer support have led some to suggest treating Crypto.com as a self-service platform.

Several users report complications with withdrawal processes and account lockdown situations. There are also reports concerning Crypto.com seizing funds, especially when fund transfers to banks fail, potentially leading to lost crypto.

Despite these criticisms, it’s worth noting that Crypto.com has made efforts to improve its customer service response times and resolution rates. However, there is certainly room for improvement.

Still, some users have praised Crypto.com for its commendable trading experience.

Crypto.com support

Crypto.com Support Channels

  • Facebook
  • Twitter
  • Instagram
  • Live Chat
  • Help Center Articles
  • Support Ticket

Additional Benefits and Perks

In addition to its fundamental services, Crypto.com provides incentives that can enhance user experience. These features make Crypto.com a more appealing option for individuals using the platform.

Earning Rewards by Staking Crypto

Users who stake a minimum amount of CRO on Crypto.com are eligible for numerous advantages, including reduced trading fees and improved rewards.

As users commit greater quantities of CRO to staking, they stand to gain even more, receiving higher interest rates and more credit card perks. Using the Supercharger feature, users can stake their CRO tokens and get rewards across different cryptocurrencies.

Spending and Earning with the Visa Card

Crypto.com extends its services by providing a Visa card, which allows users to easily use their crypto assets through a credit or debit card. This card enables individuals to receive a percentage back in CRO tokens on expenditures (a rate that varies according to the level of their card tier).

Owners of the Crypto.com Visa card can also access various incentives, such as airport lounge entry and rebates on select subscription services. Cardholders can effortlessly replenish their cards using funds from their cryptocurrency wallet and benefit from free ATM withdrawals.

Decentralized Finance on Your Phone

Crypto.com presents its DeFi Wallet as a tool for engaging with the DeFi space. This wallet facilitates user participation by allowing them to securely manage, spend money, and store their cryptocurrencies.

Nevertheless, individuals must know that each specific program in the Crypto.com DeFi Wallet carries risks and advantages. As such, it is recommended that users thoroughly research any DeFi programs they consider using before fully committing.

Other Benefits of Using Crypto.com

Crypto.com not only facilitates trading but also extends the option for margin trading to its users. This permits traders to amplify their positions using leverage, aiming at enhanced profits when done skillfully.

The crypto exchange also offers advanced features like copy trading and cryptocurrency loans beyond the standard offerings of many similar platforms. It caters to various requirements, whether you’re interested in copying successful trader strategies or securing a loan with your crypto assets as collateral.

How to Sign Up on Crypto.com

  1. Create Account - Visit the Crypto.com website and fill out the create account form. You'll need to include a valid email, set your password and type in other details like your phone number and name.
  2. Verify Account - Confirm your email, you should get an email asking you to verify your account creation.
  3. Transferring Funds - Once your account has been verified, you can deposit using the deposit methods listed below, including some options through third party apps.
  4. Start Trading Crypto - That's it! You should now have everything in place to start trading.

Deposit Methods

  • Bank Transfer
  • Debit Card
  • Credit Card
  • Cryptocurrency
  • Paypal
  • Apple Pay
  • Google Pay

Crypto.com Alternatives

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Binance

3.23
Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies
395+

Trading Fees
0.10%

Fiat Currencies Supported
USD, GBP, CAD, EUR, NZD + 75 others

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Kraken logo

Kraken

3.44
Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies
253+

Trading Fees
0.08% - 0.40%

Fiat Currencies Supported
USD, AUD, GBP, CAD, EUR + 1 other

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OKX logo

OKX

3.57
Crypto Head Rating
Our review is based on the spot trading platform. Please check our methodology on how we rate exchanges for further information.

Total Supported Cryptocurrencies
363+

Trading Fees
0.08% - 0.10%

Fiat Currencies Supported
USD, AUD, GBP, CAD, EUR, NZD + 85 others

Visit OKX

Final Thoughts

Engaging in cryptocurrency investing can be challenging, but Crypto.com provides a platform equipped with various features and services. The platform stands out from other crypto exchanges with its wide range of available cryptocurrencies, a user-friendly interface through its mobile app, and strong security measures.

Nevertheless, it’s important to recognize some concerns regarding the platform, especially customer service experiences and problems related to account management. As with any investment tool or platform, thorough research and understanding of all terms and conditions are crucial.

Overall, Crypto.com has established itself as a good option for those looking for a crypto exchange.

Crypto.com FAQs

Crypto.com is generally considered a reputable platform. They’ve invested heavily in security measures and compliance, which is a big plus.

However, like any platform in the crypto space, there’s always a risk. The cryptocurrency market is volatile and less regulated than traditional financial markets, so it’s best to be cautious and research before engaging in cryptocurrencies.

Yes, Crypto.com operates legally in Australia. It adheres to local regulations and has been expanding its services in the country. Australian users generally have access to most of the platform’s features, including buying, selling, and trading cryptocurrencies.

You can transfer money from Crypto.com to your bank account by setting up a withdrawal. This usually involves converting your cryptocurrency to fiat currency (AUD, USD, etc.) and transferring it to your bank. Remember that withdrawal times can vary, and fees might be involved.

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Methodology

At Crypto Head we use a rigorous research and rating process to assess each platform. Our star rating system is out of 5 stars and is designed to condense a large amount of information into an easy-to-understand format. You can read our full methodology and rating system for more details.

About The Authors

James Headshot
Written by

Crypto Technical Writer

James Page, previously the lead writer at Crypto Head and a registered psychologist, brings a unique perspective to the world of blockchain and cryptocurrency.

His extensive experience in the industry and ability to present complex concepts in an understandable manner make his articles a valuable resource for readers seeking to navigate the ever-evolving crypto landscape.

Check James out on:
Adam Headshot
Edited by

Co-Founder / Managing Editor

Adam Morris, the co-founder of Crypto Head and a respected crypto expert, offers insightful commentary and analysis on cryptocurrency, NFTs, and the evolving digital landscape.

His extensive experience and features in top-tier publications like Forbes and CNN underscore his deep understanding of the crypto world and its future potential.

Check Adam out on: