MEXC Controversy Grows as Trader Rejects Overseas Trip for Access to Millions

Last Updated on August 26, 2025

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App store with MEXC mobile application to buy and sell crypto currencies. Source: mino21 - stock.adobe.com

Key Takeaways:

  • Crypto trader “White Whale” says MEXC froze $3.1M and invited him to Malaysia for resolution, raising safety and coercion concerns.
  • MEXC cited risk management policies as the reason for asset freezes but did not address the invitation or coercion claims.
  • White Whale launched a $2M social media campaign with a $1M bounty to pressure MEXC, echoing previous complaints of similar freezes.

A crypto trader known as “White Whale” claims $3.1 million of his funds remain frozen on exchange MEXC, and that he was invited to travel to Malaysia in person to resolve the issue – an offer he rejected

Screenshots show MEXC’s global head of customer service extending the invitation for talks with leadership, despite Know Your Customer (KYC) procedures normally being handled online

White Whale argued the request was coercive and unsafe, citing the rising risk of crypto-related kidnappings

He said he had already completed standard KYC checks, including identity, residence, and phone verification, and noted that MEXC’s Terms of Service do not mandate in-person meetings.

MEXC responded that it only freezes funds for valid reasons such as price manipulation, wash trading, self-trading, front-running, or fraudulent activity, but did not address the Malaysia invitation claim

Telegram message allegedly from MEXC inviting trader to Malaysia for in-person KYC and VIP perks.
Telegram message allegedly from MEXC inviting trader to Malaysia for in-person KYC and VIP perks. Source: @TheWhiteWhaleHL

To escalate pressure, White Whale launched a $2 million social media campaign, urging users to mint free NFTs and push the hashtag #FreeTheWhiteWhale, offering a $1 million bounty to participants if his funds are released. 

MEXC has faced similar complaints, including past cases of long-term account freezes.

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